How can we help?

Questions about a product, delivery or an existing order? Our customer support team is here to help.

Email us at support@lomeraliving.com or use the contact form below. We aim to respond within 2–3 business days.

Send us a message

    Frequently asked questions

    Where is my order?

    Tracking information or a logistics reference number will be provided when available. Tracking may not update immediately during the early stage of international transit. If the estimated delivery range has passed, please contact us with your order number.

    Do you deliver to my address?

    Delivery availability depends on the product, destination postcode, package dimensions, shipping route and local carrier coverage. Remote areas, islands and restricted-access locations may require additional review.

    How do I request a return?

    For an eligible change-of-mind return, contact support@lomeraliving.com within 14 calendar days after delivery, stating that you wish to return the item and including your order number and product details. We will provide the designated return address and instructions before you arrange transportation.

    Where a statutory cancellation right applies, exercising it does not require our approval, a reason for cancellation or photographs. For damaged, faulty or incorrect items, contact us promptly with details and any available photographs so we can assist. Please see our Returns & Refunds Policy for full details.

    What should I do if my item arrives damaged or incomplete?

    Keep the product, packaging, shipping label, parts and accessories. Contact us as soon as reasonably possible and provide photographs or video showing the packaging, complete product and affected area.

    Will I need to pay import duties or taxes?

    No additional import duties or taxes are required for Standard Delivery to an eligible destination. Applicable duties, customs charges and taxes are included in the amount shown at checkout.

    What does Standard Delivery include?

    Standard Delivery is made to the first safe and reasonably accessible point at the delivery address. Unless stated otherwise, it does not include delivery inside the property, upper-floor delivery, assembly, installation, unpacking or packaging removal.

    Helpful information

    For detailed information about delivery, returns and refunds, please review the relevant policies before placing an order or arranging a return.

    Customer support

    Email us at support@lomeraliving.com or use the contact form above. For order-related enquiries, please include your order number.

    We aim to respond within 2–3 business days. Please avoid sending multiple messages about the same issue, as this may delay our response.

    Please do not send payment card details, passwords or other sensitive financial information by email or through the contact form.

    Read more