Terms & Conditions
Last updated: September 15, 2026
These Terms & Conditions govern your use of lomeraliving.com and purchases from Lomera Living, operated by Cavora Commerce Inc.
Please read these Terms together with our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.
Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded or limited.
1. About Us
Lomera Living is operated by:
Cavora Commerce Inc
Trading as: Lomera Living
Registration number: 20268024133
1500 N GRANT ST STE R
DENVER, CO 80203
United States
Email: support@lomeraliving.com
Our registered business address is not a returns address. Please follow the return instructions provided for your order.
2. Scope of These Terms
These Terms apply to website purchases and related order communications.
Product pages, quotations and order confirmations may contain additional information about dimensions, materials, customization, production times, delivery services and cancellation conditions.
Specific terms clearly disclosed and agreed before purchase apply to the relevant order, subject to applicable law. Later website changes do not automatically alter an existing order.
3. Eligibility and Customer Information
You must be legally capable of entering into a binding contract to place an order.
Please provide accurate billing, delivery and contact information and check your order before submitting it. Notify us promptly if any information needs correcting.
Where incorrect or incomplete information causes additional costs, any amount charged must be reasonable, attributable to the issue and permitted by applicable law. We remain responsible for errors caused by us.
4. Product Descriptions and Appearance
We aim to describe and display products accurately.
Colors may appear different depending on lighting, photography and screen settings. Natural materials may vary in grain, texture and tone, and handmade products may show minor individual variations.
Measurements are approximate unless expressly stated otherwise. Any variation must remain consistent with the product description and applicable conformity requirements.
These statements do not excuse a material difference in the agreed color, size, materials, design, quality or functionality.
Accessories and decorative objects shown in photographs are included only where the listing expressly states this.
We will seek your agreement before supplying a materially different substitute.
5. Product Suitability and Access
Before ordering, review the available product dimensions, specifications, intended use, installation requirements and care instructions.
For furniture and other large items, check the intended location and delivery route, including doors, stairs, elevators and corridors. Contact us before purchase if essential product or packaging measurements are missing.
Customer checks do not remove our responsibility to provide accurate information or supply products suitable for a purpose we have expressly agreed to.
6. Prices, Taxes and Import Charges
Prices are displayed in the currency shown on the website. The checkout total identifies the charges applicable to your order.
Unless clearly stated otherwise before purchase, our delivery arrangements include standard import duties, customs clearance charges and import taxes. Applicable sales taxes will be reflected at checkout where required.
If you receive an unexpected customs or import payment request, contact us with the notice so we can investigate.
Optional services and additional delivery charges apply only as disclosed or subsequently agreed. Any charges associated with customer-requested changes or unsuccessful delivery must meet the conditions in our Shipping & Delivery Policy and applicable law.
Your bank or payment provider may apply its own currency conversion or transaction fees.
7. Pricing and Listing Errors
If we identify a material pricing or listing error before accepting an order, we will contact you to explain the correction and, where appropriate, offer the choice of proceeding or receiving a refund.
We will not charge a higher price or supply a materially different product without your agreement.
Errors identified after a contract has formed will be handled in accordance with applicable law.
8. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the selected products.
An automated order acknowledgment confirms receipt of your order and does not, by itself, constitute acceptance. Unless applicable law requires otherwise, acceptance occurs when we expressly confirm acceptance or dispatch the relevant products.
Payment collection alone does not change this process.
Please retain your order confirmation and any agreed specifications for future reference.
9. Orders We Cannot Accept
Before acceptance, we may decline an order for a legitimate reason, including:
- Product unavailability.
- A material pricing or description error.
- Unsuccessful payment or reasonable fraud concerns.
- Delivery restrictions or an address we cannot serve.
- Applicable legal or trade restrictions.
Where payment has been collected for an order we do not accept, we will refund the relevant amount.
After acceptance, cancellation by us remains subject to the contract and applicable law.
10. Payment
Available payment methods are shown at checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment may be authorized or collected when the order is placed, or at another time clearly disclosed before purchase. Payment providers may carry out their own verification checks.
Where a payment issue prevents fulfillment, we will contact you when reasonably practicable.
11. Availability and Production Times
Our range may include in-stock products, standard products made after ordering and products customized to individual requirements.
The preparation, production or customization time stated in the product’s short description, listing or agreed quotation applies to that product. There is no single production period applicable to all orders.
Production time and shipping transit time are separate. An in-stock description does not necessarily mean same-day dispatch.
Where production depends on payment, measurements, color selections or other specifications, the applicable starting conditions will be explained before purchase.
If we cannot meet an agreed dispatch commitment, we will explain the revised timing and provide any delay-consent, cancellation or refund options required by law.
12. Custom Orders, Changes and Cancellations
Please contact us promptly if you wish to change or cancel an order.
Our ability to accommodate a voluntary change may depend on whether materials have been purchased, production has started or the order has entered fulfillment.
For individually customized products, the relevant specifications, price, estimated production time and any special cancellation conditions should be confirmed before production begins.
A product made after ordering, or selected from standard available options, is not automatically exempt from statutory cancellation rights. Any exception for goods made to the customer’s specifications or clearly personalized goods applies only where legally available.
Where a voluntary cancellation charge is permitted, it must reflect a lawful, explained basis and any relevant conditions disclosed before purchase. We will not automatically retain the full payment merely because an order is described as customized.
Custom status does not remove rights relating to faulty, damaged, misdescribed or otherwise nonconforming goods.
13. Shipping and Delivery
We dispatch products from China to the destinations we currently serve.
Applicable preparation and delivery estimates are provided on the product page, at checkout, in an agreed quotation or in our Shipping & Delivery Policy.
Unless another service is expressly included, standard delivery is to the first safe and accessible delivery point available to the carrier. It does not automatically include upstairs delivery, room placement, assembly, installation, unpacking or removal of packaging or old furniture.
An estimate is not a guaranteed appointment unless expressly agreed. However, describing a delivery time as estimated does not remove our obligations concerning delay, non-delivery or refunds.
Please read our Shipping & Delivery Policy for further details.
14. Delivery Appointments and Unsuccessful Delivery
Please maintain working contact details, respond to reasonable carrier communications and arrange access or an authorized recipient where necessary.
If a customer-caused issue results in an unsuccessful delivery, reasonable redelivery, storage or other direct charges may apply where properly disclosed and permitted by law.
We will explain the reason and basis for any such charge. Charges do not apply where the issue was caused by us or where applicable law places responsibility on us.
Refusing delivery or leaving an item uncollected does not, by itself, communicate a cancellation request. Please contact us directly so we can arrange the appropriate next steps.
15. Risk and Ownership
For consumer purchases, risk of loss or damage normally passes when you, or a person you designate other than the carrier, physically receives the goods.
A different rule may apply where you independently appoint a carrier that we did not offer, to the extent permitted by law.
A tracking status marked “delivered” does not automatically resolve a disputed delivery. We will investigate reported delivery problems.
Ownership passes once payment has been received in full and delivery has occurred, unless applicable law provides otherwise.
16. Damage, Missing Items and Product Problems
Please inspect your delivery reasonably promptly and contact us if anything is damaged, missing, incorrect or not working as described.
Your order number, a description of the issue and available photographs of the product, packaging and shipping label can help us investigate. Please retain relevant packaging where reasonably possible.
Failure to report immediately, record a carrier note or retain the original packaging does not automatically remove statutory rights.
Stop using a product if it appears unsafe. Contact us before arranging a non-urgent repair for which you intend to seek reimbursement.
Depending on the issue and applicable rights, an appropriate solution may include replacement parts, repair, replacement, an agreed price reduction or a refund. We will not require acceptance of store credit or a partial refund where another remedy is legally due.
17. Returns and Refunds
Our Returns & Refunds Policy explains return eligibility, the 14-calendar-day change-of-mind request period, applicable exceptions, costs and refund arrangements.
Contact us before sending an item back so we can provide the correct return instructions. Exercising a statutory cancellation right does not depend on our discretionary approval.
An authorized return may be directed to an overseas warehouse or logistics partner selected for the order. We do not guarantee a return facility in every customer’s country. Do not return goods to the dispatch address, manufacturer or registered business address unless specifically instructed.
Customer-paid return costs apply only where lawfully allocated and properly disclosed. For bulky goods, any required pre-purchase return-cost information must also be provided.
Any handling deduction for a voluntary return must satisfy the conditions in our Returns & Refunds Policy and applicable law. There is no automatic restocking fee for exercising a statutory cancellation right. Any permitted deduction for diminished value must have a separate lawful basis.
Once goods reach the designated return location, subsequent storage, transfer or resale does not postpone a refund that is due.
18. Installation, Use and Care
Follow the instructions and care guidance supplied with the product.
Use a suitably qualified professional where required for electrical work, mounting or other specialist installation. Select appropriate wall fixings and use supplied safety restraints as instructed.
Damage caused by misuse, unsuitable installation, unauthorized alterations or failure to follow reasonable care instructions may fall outside remedies to the extent permitted by law.
This does not exclude responsibility for defective products, inadequate instructions or other matters for which we are legally responsible.
Any commercial warranty is additional to applicable statutory rights.
19. Acceptable Website Use
You must not use the website to commit fraud, interfere with security, introduce malicious code, gain unauthorized access or infringe another person’s rights.
You must not copy or extract substantial website content for unauthorized commercial use where this infringes applicable rights.
We may restrict access where reasonably necessary to protect the website, customers or our business. Such action does not remove obligations relating to existing orders.
20. Intellectual Property
Website content, including branding, text, photographs, graphics and designs, belongs to us or our licensors unless otherwise stated.
You may use the website for browsing, purchasing and other uses permitted by law. No broader intellectual property license is granted.
Third-party names and trademarks remain the property of their respective owners.
21. Third-Party Services and Links
We use third-party services such as payment processors and logistics providers. Their applicable service terms may govern your direct use of those services.
Links to independent websites are provided for convenience. Their content and privacy practices are governed by their own policies.
Using a third-party provider does not remove responsibilities that we owe you under your purchase contract or applicable law.
22. Promotions and Discount Codes
Promotions may have specific eligibility requirements, expiry dates, product exclusions or usage limits disclosed with the offer.
Unless stated otherwise, discount codes cannot be combined, exchanged for cash or applied retrospectively.
We may address misuse or a genuine promotional error, subject to applicable law and any contract already formed.
23. Liability
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
We remain responsible for losses for which applicable law makes us liable, including applicable obligations concerning product conformity, safety and delivery.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or that were caused solely by your breach of these Terms.
Any limitation applies only to the extent lawful and does not restrict mandatory consumer remedies.
24. Events Outside Our Reasonable Control
Events such as severe weather, natural disasters, port disruption or government restrictions may affect fulfillment.
Where an event affects your order, we will take reasonable steps to reduce its impact and communicate material changes.
Such events do not automatically permit indefinite delay, retention of payment for undelivered goods or refusal of remedies required by law. Applicable cancellation, delay-consent and refund rights continue to apply.
25. Privacy and Communications
Our Privacy Policy explains how we collect, use and protect personal information.
We may contact you about payment, specifications, delivery, returns or other matters necessary to manage your order.
Marketing communications are handled separately in accordance with applicable law and your choices. Purchasing from us or accepting these Terms does not, by itself, constitute consent to optional marketing.
26. Changes to These Terms
We may update these Terms from time to time.
The version applicable when your order was placed will normally govern that order, together with any terms subsequently agreed with you.
Updates do not retrospectively reduce your rights unless a change is required by law or validly agreed.
27. Governing Law and Disputes
These Terms are governed by the laws of Colorado, United States, subject to mandatory consumer protections that apply in your place of residence.
Subject to those protections and applicable jurisdiction rules, disputes may be brought before the competent courts in Denver, Colorado.
This clause does not prevent you from bringing a claim in another court where applicable law gives you that right.
We encourage you to contact support@lomeraliving.com so we can try to resolve a concern. Contacting us first is not a condition that prevents you from exercising statutory rights or seeking an available remedy.
28. Severability
If a provision is found unlawful or unenforceable, it will apply only to the extent legally permitted or be treated as severed where appropriate.
The remaining provisions continue to apply, subject to applicable law.
29. No Waiver
A delay or failure to enforce a provision does not constitute a waiver of the right to enforce it later.
Any waiver applies only to the specific circumstances in which it is given.
30. Agreement and Order Information
These Terms, the applicable policies, product information and agreed order specifications form the terms relevant to your purchase.
Nothing in this section excludes information or representations that form part of the contract under applicable law, or limits liability for misleading statements.
If information appears inconsistent, contact us for clarification. We will not resolve an inconsistency by retrospectively reducing an agreed obligation or mandatory right.
31. Contact Us
For questions about these Terms or an order, contact:
Lomera Living — Cavora Commerce Inc
Email: support@lomeraliving.com
1500 N GRANT ST STE R
DENVER, CO 80203
United States
We aim to respond within 2–3 business days.
Please include your order number where applicable. Do not send returns to this address unless we have specifically instructed you to do so.
