Shipping & Delivery Policy

Last updated: September 15, 2026

Delivery availability, production time and transit time vary by product and destination. Please review the short description and delivery information on the relevant product page before ordering.

Lomera Living dispatches products from China to selected international destinations. Our collection includes furniture, lighting and decorative products with different preparation, packaging and transportation requirements.

This policy should be read together with the information provided for your selected product and our Returns & Refunds Policy.

1. Where We Deliver

Lomera Living delivers to selected international destinations. Availability depends on the product, shipping route, destination postcode, package dimensions and local carrier coverage.

A country being available at checkout does not necessarily mean that every product can be delivered to every address within that country.

Remote areas, islands, non-mainland territories and restricted-access locations may require additional review. PO boxes, parcel lockers and military addresses may not be suitable for certain products or delivery services.

If you are unsure whether your address can receive a particular item, contact us before ordering.

If we cannot deliver an ordered item to your address, we will contact you before dispatch. We will not change the delivery arrangement or add a charge without your agreement. If no suitable arrangement can be agreed, the affected item will be cancelled and the amount due refunded.

2. Product Preparation, Production and Transit Time

Estimated delivery consists of two separate stages:

Pre-dispatch processing, including any stated production or customisation time + transit time = estimated delivery time.

Product-Specific Production Times

The estimated production or customisation time for your selected product is stated in its short description on the product page.

There is no single production period that applies to every item. Please use the estimate for the specific product and option you are ordering.

Production begins after the required payment and order details have been confirmed. For individually customised orders, this includes confirmation of the relevant specifications.

A stated production period describes the time required to prepare or manufacture the product before shipment. It is not a delivery-to-door estimate.

For example, a product described as requiring approximately 15 days of production does not mean it will arrive within 15 days of ordering.

Pre-dispatch processing may also involve checks, protective packaging and carrier collection. We will communicate any material additional preparation time rather than treating it as an undisclosed extension to the stated estimate.

In-Stock Products

Products expressly described as in stock do not require the same production period as made-to-order items. They may still require order verification, checks, packing and collection before dispatch.

“In stock” does not mean immediate or same-day shipment unless expressly stated.

Transit Time

Transit time begins after dispatch, not when the order is placed or production begins.

Creating a shipping label or logistics reference does not, by itself, mean that the carrier has collected the goods.

Where an estimate is stated in business days, weekends and relevant public holidays are excluded. Product-specific estimates should be read using the day basis stated on the product page; contact us before ordering if this is unclear.

3. Estimated International Transit Times

The following are general transit estimates for standard international shipments, particularly furniture and larger items:

These ranges do not include pre-dispatch processing, production or customisation.

Some lighting, decorative or other products have a different delivery estimate stated in their short description or delivery information. A clearly stated product-specific transit estimate for your destination takes precedence over this general table.

A shorter estimate for one product does not apply to other items in the same order.

Remote destinations, oversized goods and special delivery arrangements may require a different estimate. Where relevant, we will explain this before proceeding.

If the product page and checkout show conflicting information, contact us for clarification. We will not use a later estimate to unilaterally extend a delivery commitment already agreed with you.

4. Shipping Charges

Free Standard Shipping may be available for eligible products and destinations where expressly stated on the product page or at checkout.

Additional charges may apply to remote areas, islands, oversized or unusually heavy items, restricted-access locations, special carrier requirements, address changes or optional delivery services.

Applicable charges will be shown or explained before you agree to them.

If an additional charge is identified after ordering, we will contact you before dispatch. We will not proceed with the additional service or charge without your agreement.

If a suitable delivery arrangement cannot be agreed, the affected item will be cancelled and the amount due refunded in accordance with applicable law.

5. Order Tracking

We will provide tracking information or a logistics reference when available.

International shipments may move through several stages, including origin handling, international transport, customs clearance and final-mile delivery. Tracking may not show an update at every stage.

A final-mile carrier may issue a separate tracking number after receiving the shipment. We will share updated information when it becomes available to us.

Please monitor the contact details supplied with your order and respond to reasonable carrier requests concerning appointments or access.

You can also use our Order Tracking page to check available order information. Your Lomera Living order number is different from a carrier tracking number.

6. Multiple Items and Separate Packages

An order containing several products may be dispatched in separate shipments because production times, packing requirements or shipping arrangements differ.

A single furniture item or set may also arrive in multiple packages. Packages may not be delivered on the same day.

Where available, we will provide separate tracking details or information identifying the packages belonging to your order.

Check that all expected packages and components have arrived before beginning assembly. If you are unsure whether anything is missing, contact us with your order number and the labels from the packages received.

We will not add a shipping charge solely because we choose to split a shipment unless you have expressly agreed to an additional paid service.

7. Standard Delivery and Access

Unless expressly stated otherwise, Standard Delivery is made to the first safe and reasonably accessible point at the delivery address.

For furniture, this may be a ground-level entrance or another accessible handover point agreed with the carrier. It does not necessarily mean delivery to an apartment door or a particular room.

Standard Delivery does not include:

• Carrying goods inside the property.
• Upper-floor or room-of-choice delivery.
• Assembly or installation.
• Unpacking.
• Packaging removal.
• Removal of existing furniture.

Any additional service must be separately confirmed and may not be available in every location.

Before ordering, check the intended product position and delivery route, including doors, corridors, lifts, stairways and building restrictions.

Use packaged dimensions when assessing delivery access. If the required measurements are not available on the product page, contact us before ordering.

8. Delivery Appointments

Some furniture deliveries require an appointment. The carrier may contact you by email, telephone or text message using the details supplied with your order.

Please provide accurate contact information and respond within a reasonable time.

Where required, arrange for an authorised person to receive the shipment and obtain any necessary building or lift permissions.

Missed appointments, unavailable recipients or undisclosed access restrictions may result in reasonable redelivery, storage or return charges where permitted by law. We will explain any proposed charge.

9. Production or Dispatch Delays

Production and delivery dates are estimates unless we expressly confirm a guaranteed date or service.

If we become aware that an item cannot be dispatched within the stated or agreed timeframe, we will contact you with updated information.

We will explain the revised estimate, obtain any consent to delay required by law and provide the applicable option to cancel the affected unshipped item for a refund.

Customisation restrictions do not override mandatory rights arising from a failure to fulfil an order or a shipping delay.

Required refunds will be issued to the original payment method. We will not substitute store credit for a required monetary refund unless you expressly agree and applicable law permits it.

10. Transit Delays, Missing Shipments and Delivery Disputes

Tracking Has Stopped Updating

A gap between tracking updates does not necessarily mean that a shipment is lost. However, contact us if the applicable delivery range has passed or the carrier reports a problem.

We will review the shipment with the relevant logistics provider and communicate available information and next steps.

Shipment Appears Lost

If a shipment is confirmed lost, we will arrange an appropriate replacement or refund in accordance with applicable law and any agreement with you.

A carrier investigation will not be used to postpone a mandatory remedy indefinitely.

Tracking Shows Delivered but You Have Not Received the Item

Check the delivery details, any designated receiving area and whether someone authorised to receive the order accepted it.

If the item remains missing, contact us promptly. We will request available delivery evidence and investigate with the carrier.

A “delivered” tracking status does not, by itself, resolve a genuine non-receipt dispute.

For consumer orders, responsibility for loss or damage normally remains with us until you or a person you designate, other than the carrier, takes physical possession, subject to applicable law. Different rules may apply if you independently appoint a carrier that we did not offer.

11. Address Changes

Check your delivery address carefully before submitting an order.

Contact us immediately if a correction is needed. Changes are not guaranteed after processing or dispatch.

An approved change may result in a revised estimate or reasonable carrier and rerouting fees. We will explain any additional charge and obtain your agreement before arranging a paid change.

We cannot redirect an order to a different country after dispatch.

12. Failed Delivery, Refusal and Return to a Facility

Additional costs may arise where delivery fails because of an incorrect address, unavailable access, a missed appointment, an uncontactable recipient or refusal without a valid reason.

Goods may be held at a carrier facility or transferred to an authorised overseas warehouse while further arrangements are made. This does not automatically mean that the order has been cancelled or that a return has been accepted.

We will contact you about available redelivery, collection or return options.

Any transportation, storage or redelivery charge must be lawful, reasonable, genuinely incurred and explained. We will take account of valid damage concerns and applicable cancellation rights.

If an item is accepted as a return, ordinary storage at our designated receiving warehouse will not delay the refund until the item is resold or moved elsewhere.

13. Damaged Packaging, Products or Missing Parts

Inspect the outer packaging when reasonably possible. If it appears seriously damaged, photograph it before opening and ask the carrier to record the condition.

Minor packaging marks do not necessarily indicate product damage. Where there is a reasonable concern about serious damage, document the condition and contact us promptly.

For damage, missing parts or an incorrect item, provide your order number and any available photographs or video showing:

• The packaging and shipping label.
• The complete product.
• The affected area.
• The components received or missing.

Retain the product, components and packaging where practical while we review the issue. Failure to retain packaging or report immediately does not automatically remove mandatory consumer rights.

Stop using a product if it appears unsafe.

Product problems are handled separately from ordinary change-of-mind returns. Available remedies are explained in our Returns & Refunds Policy.

14. Duties and Taxes

Applicable import duties, standard customs-clearance charges and import taxes required for Standard Delivery to an eligible destination are included in the total amount shown at checkout. There are no additional import duties or import taxes to pay upon delivery under this arrangement.

If a carrier or customs representative unexpectedly requests such a payment, contact us before paying so we can review the shipment.

This arrangement does not include separately agreed optional services or lawful additional costs arising from address changes, missed delivery, restricted access, storage or redelivery.

Any applicable sales tax or other checkout tax will be reflected in the total presented before payment. Charges independently imposed by your bank or payment provider, such as currency-conversion fees, are outside our control.

15. Contact Us

For questions about production estimates, delivery availability, access requirements or an existing shipment:

Lomera Living
Email: support@lomeraliving.com
Contact Us

For existing orders, include your order number. For delivery-availability enquiries, include the product name, destination country and postcode.

We aim to respond to general enquiries within 2–3 business days. This response target does not extend statutory deadlines or limit your consumer rights.