Shipping & Delivery Policy

1. Where We Deliver

Lomera Living delivers to selected international destinations. Delivery availability is determined by the product, shipping route, destination postcode, package dimensions and local carrier coverage.

The availability of a country or region at checkout does not necessarily mean that every product can be delivered to every address within that location. Remote areas, islands, restricted-access locations and certain oversized products may require additional review.

If we are unable to deliver an item to your address, we will contact you before dispatch to discuss the available options.

2. Processing and Transit Time

Delivery estimates consist of two separate stages:

Processing Time + Transit Time = Estimated Delivery Time

Processing time begins after payment and order details have been successfully confirmed. It may include product verification, preparation, quality checks, packaging and carrier collection.

Transit time begins once the order has been dispatched. Estimated transit times are not guaranteed arrival dates and may be affected by customs procedures, carrier operations, weather, seasonal demand and circumstances outside our reasonable control.

Product-specific processing information will be displayed on the relevant product page where available.

3. Estimated International Transit Times

These estimated ranges apply after dispatch and do not include processing time. The estimate applicable to your order will be shown on the relevant product page or during checkout.

A wider delivery range may apply to remote areas, oversized items, restricted-access locations or destinations requiring additional carrier arrangements.

4. Shipping Charges

Free Standard Shipping may be available for eligible products and destinations where stated on the product page or at checkout.

Additional charges may apply to remote areas, oversized or unusually heavy items, islands, restricted-access locations, residential delivery services, address changes or other special delivery requirements.

If an additional charge is identified after an order is placed, we will contact you before dispatch. We will not proceed with the additional service or charge without your agreement. If a suitable delivery arrangement cannot be agreed, the affected item may be cancelled and refunded.

5. Order Tracking

Tracking information or a logistics reference number will be provided when available. Tracking activity may not appear immediately after dispatch, particularly during the early stage of international transit.

Tracking information usually becomes more detailed after the shipment reaches the destination country or is transferred to the final-mile carrier.

Customers are responsible for monitoring tracking updates and responding promptly to carrier requests concerning delivery appointments or access information.

6. Delivery Service and Access

Unless expressly stated otherwise, standard furniture delivery is a doorstep delivery service to the first safe and reasonably accessible point at the delivery address.

Standard delivery does not include:

• Delivery inside the property
• Delivery to an upper floor
• Assembly or installation
• Unpacking
• Removal of packaging
• Removal of existing furniture

Customers must ensure that doors, corridors, lifts, stairways and access routes are suitable for the packaged dimensions of the product. Please review all product and package measurements before ordering.

7. Delivery Appointments

Some furniture deliveries may require an appointment. The carrier may contact you by email, telephone or text message using the contact information provided with your order.

It is the customer’s responsibility to provide accurate contact information and to respond within a reasonable time. Missed appointments, unavailable recipients or inaccessible premises may result in redelivery, storage or return charges.

8. Shipping Delays

Delivery dates are estimates unless we expressly confirm a specific guaranteed service in writing.

If we become aware that an order cannot be dispatched within the stated or agreed timeframe, we will contact you with updated information.

You will be given the option to accept the revised timeframe or cancel the affected unshipped item for a full refund. Where required, we will request your agreement before proceeding with the delayed shipment.

Refunds required because an item cannot be shipped will be returned to the original payment method. We will not substitute store credit where applicable law requires a monetary refund.

9. Address Changes

Please check the delivery address carefully before submitting your order.

Address changes are not guaranteed after an order has entered processing or has been dispatched. Any carrier fees, rerouting costs or delays caused by an approved address change may be charged to the customer after confirmation.

We cannot redirect an order to a different country after dispatch.

10. Failed Delivery, Refusal and Return to Sender

Additional charges may apply where delivery cannot be completed because the address is incorrect or incomplete, access is unavailable, the recipient cannot be contacted, an appointment is missed or delivery is refused without a valid product-related reason.

Where an order is returned to a warehouse or carrier facility, reasonable redelivery, storage and return transportation costs may be deducted from any refund where permitted by applicable law.

11. Damaged Packaging or Products

Please inspect the outer packaging when delivery takes place. If the packaging appears significantly damaged, photograph it before opening and ask the carrier to record the condition where possible.

Please do not dispose of the packaging until the product has been inspected and any issue has been resolved.

Damage, missing parts, manufacturing defects and incorrect items are handled separately from ordinary returns. Please contact us promptly with photographs or video showing the packaging, shipping label, complete product and affected area.

12. Duties and Taxes

Any applicable import duties, customs charges and taxes required for Standard Delivery to an eligible destination are included in the total amount shown at checkout. There are no additional import duties or taxes to pay upon delivery.

If a carrier or customs representative unexpectedly requests payment relating to import duties or taxes, please contact Lomera Living before making any payment so that we can review the shipment.

This tax-inclusive arrangement does not cover additional costs caused by an incorrect address, a customer-requested address change, missed delivery, refused delivery, restricted access, storage, redelivery or services not included in Standard Delivery.

13. Contact Us

If you have questions about delivery availability, access requirements or an existing shipment, please contact us through our Contact Us page and include your order number where applicable.

We aim to respond within 2–3 business days.

Last updated: August 2, 2026