FAQ
1. Products & Shopping
Lomera Living offers a considered selection of furniture, lighting and products for modern living. Available categories and products may change as the collection develops.
Products are subject to availability. An item appearing on the website may still become unavailable before an order is accepted. If we cannot fulfil a paid order, we will contact you and refund the affected item to the original payment method.
Decorative objects and accessories shown in lifestyle photographs are not included unless the product description expressly identifies them as part of the product.
Colors may appear differently depending on screen settings, lighting and surroundings. Natural materials may also vary in grain, texture, veining, color or pattern. Where samples are available, reviewing them before ordering may help you make a more informed choice.
We aim to provide accurate dimensions, but reasonable manufacturing tolerances may apply. Please review both the assembled and packaged dimensions before ordering, particularly for large furniture.
Measure the intended position and every part of the delivery route, including doors, corridors, stairways and lifts. Compare these measurements with the product and package dimensions shown on the product page. Contact us before ordering if you need additional information.
Assembly requirements vary by product. Please check the individual product description before ordering. Unless expressly stated otherwise, Standard Delivery does not include assembly or installation.
2. Orders & Payments
Select the product and available options, add it to your cart and complete the checkout process. Please review the product, quantities, delivery address and contact information carefully before submitting payment.
Not necessarily. An automated acknowledgement confirms that we received your order. Order acceptance may occur when we send an acceptance or dispatch confirmation, or when we otherwise expressly confirm that the order has been accepted.
Prices are displayed in the currency selected or shown on the website. Your bank or payment provider may apply independent currency-conversion or foreign-transaction charges.
The payment methods currently available for your order will be shown at checkout. Payment availability may vary by destination, currency and payment provider.
Contact support@lomeraliving.com as soon as possible. We cannot guarantee changes after production, customization, packaging, fulfilment or carrier processing has begun. Additional costs may apply if an approved change affects the product or delivery arrangement.
Contact support@lomeraliving.com as soon as possible. We will check the order’s status and explain the available options. Production, packaging or carrier processing may prevent practical changes or shipment interception, but does not by itself remove an applicable statutory cancellation right. Individually customized products may be subject to lawful cancellation restrictions disclosed before purchase.
3. Customization & Made-to-Order Products
No. Customization is available only for selected products. Available options may include colour, upholstery, dimensions or configuration, depending on the item.
Available options, additional costs, estimated production time and other relevant information will normally appear in the product description or be confirmed with you before the order is accepted.
Production times vary by product and by the customization requested. The estimated production time will normally be shown in the product description or confirmed before the order is accepted.
Production time is separate from shipping and delivery time. Any dates provided are estimates rather than guaranteed completion or delivery dates unless expressly confirmed otherwise in writing.
Production begins after the customization details, pricing and estimated production time have been confirmed and any required payment has been received.
Once materials have been ordered, production has started or personalization has been applied, changes may no longer be possible.
Contact us immediately if you need to request a change. Whether a change is possible depends on the production status and the type of customization. Additional costs and a revised production estimate may apply.
Contact us promptly. For products genuinely made to your individual specifications or clearly personalized, cancellation may be restricted where permitted by law and disclosed before purchase. We will review the actual procurement and production status. Any proposed cancellation charge must have a lawful, reasonable basis and be explained.
A product is not automatically exempt from statutory cancellation rights simply because it is made after ordering or selected from standard colors or options.
Products genuinely made to your individual specifications or clearly personalized may be excluded from change-of-mind returns where applicable law permits. Standard made-to-order products and selections from a standard range are not automatically excluded.
These restrictions do not affect applicable rights where goods are faulty, damaged, incorrect or materially different from the agreed specifications. Please see our Returns & Refunds Policy for details.
We will contact you to discuss the available options. Depending on the circumstances, this may include an agreed revision, an alternative product or cancellation and a refund of the amount paid for the affected item.
4. Shipping & Delivery
Lomera Living delivers to selected international destinations. Availability depends on the product, destination postcode, package dimensions, shipping route and carrier coverage.
The availability of a country at checkout does not necessarily mean that every product can be delivered to every address within that country.
Estimated delivery time normally consists of two stages:
Processing or production time + transit time = estimated delivery time
Processing begins after payment and order details have been confirmed. Transit time begins after dispatch.
No. Processing, production and transit dates are estimates unless a specific guaranteed service or date has been expressly confirmed in writing.
Delivery may be affected by customs procedures, carrier operations, weather, seasonal demand and circumstances outside our reasonable control.
The shipping charge applicable to an eligible product and destination will be shown on the product page or at checkout.
Additional charges may apply to remote areas, islands, oversized products, restricted-access locations, address changes or non-standard delivery services. We will request your agreement before proceeding with an additional service or charge identified after ordering.
Unless expressly stated otherwise, Standard Delivery is made to the first safe and reasonably accessible point at the delivery address.
It does not normally include delivery inside the property, upstairs delivery, room-of-choice delivery, assembly, installation, unpacking, packaging removal or removal of existing furniture.
Tracking information or a logistics reference number will be provided when available. Tracking may not update immediately after dispatch, particularly during the early stage of international transit.
Some furniture deliveries require an appointment. The carrier may contact you by email, telephone or text message using the contact information supplied with your order.
Please monitor carrier communications and respond promptly to appointment or access requests.
Contact us as soon as possible. Address changes are not guaranteed after processing or dispatch. Approved changes may result in carrier fees, additional costs or delays. An order cannot normally be redirected to a different country after dispatch.
A missed appointment, unavailable recipient, incorrect address or inaccessible premises may result in redelivery, storage or return charges where permitted by applicable law.
If we become aware that an order cannot be dispatched within the stated or agreed timeframe, we will provide updated information.
Where applicable, you may be offered the option to accept the revised timeframe or cancel the affected unshipped item for a refund to the original payment method.
5. Delivery Problems
Photograph the packaging before opening it and ask the carrier to record the condition where possible. Keep the packaging, shipping label and all product components until the item has been inspected and any issue has been resolved.
Do not refuse delivery solely because the outer packaging has minor marks or wear. External packaging damage does not necessarily mean the product itself is damaged.
If there is a reasonable concern that the product has been seriously damaged, document the condition and contact us promptly.
Contact us as soon as reasonably possible and provide your order number, photographs of the packaging and shipping label, images or video of the complete product and close-up images of the affected area.
Please keep the product, packaging, parts and accessories until we have reviewed the issue and provided instructions.
Contact us promptly with your order number and photographs of the product, packaging and shipping label. Incorrect items are handled separately from ordinary change-of-mind returns.
Depending on the nature and severity of a verified issue, available remedies may include replacement parts, repair support, a partial refund, replacement or a refund.
Nothing in this FAQ limits any mandatory consumer right or remedy that applies to you.
6. Returns & Refunds
You may request a change-of-mind return within 14 calendar days after delivery. Contact us within that period and clearly state that you wish to return the item.
Return eligibility and any applicable legal rights depend on the product and circumstances.
Please contact us before arranging return transportation so we can provide the designated return address and instructions. Do not send goods to an unconfirmed address.
Where a statutory cancellation right applies, a clear cancellation notice submitted within the applicable deadline does not depend on our approval. A return authorization, photographs or a reason for cancellation are not conditions for exercising that right.
The authorized return address depends on the product, order and customer location. We do not publish a universal return address.
Do not return an item to the manufacturer, original dispatch location, packaging address or general company address unless we have expressly authorized it in writing.
For an approved change-of-mind return, the customer is generally responsible for suitable packaging and the direct return transportation cost, where permitted by applicable law.
Furniture return costs may be substantial because they depend on packaged dimensions, weight, collection address and the authorized return destination.
For returns under our voluntary change-of-mind policy, items should be unused, uninstalled, complete and free from customer-caused damage. Include all supplied parts and accessories, and use the original packaging where reasonably possible or suitable protective alternatives.
Where statutory cancellation rights apply, reasonable handling to inspect the goods is permitted. Opening the packaging or not retaining it does not automatically remove those rights. Handling beyond reasonable inspection may result in a lawful deduction for diminished value.
Products genuinely made to individual specifications or clearly personalized may be excluded where legally permitted and disclosed before purchase. Being made after ordering or selected from standard options does not automatically establish this exception.
Used, installed, altered or incomplete goods may fall outside our voluntary return policy, but this does not automatically exclude statutory cancellation rights. Restrictions do not remove applicable remedies for faulty, damaged, incorrect or otherwise nonconforming goods.
After an authorized return has been received and inspected, we aim to process an approved refund within 5–10 business days.
Your bank or payment provider may require additional time to display the refund. Any earlier or specific timeframe required by applicable law will apply.
Approved refunds are issued to the original payment method. We will not replace a required monetary refund with store credit unless you expressly agree and applicable law permits it.
Direct exchanges are not guaranteed because product availability, pricing and delivery arrangements may change.
Where an exchange is not practical, the original item may be handled as an authorized return and the replacement may need to be placed as a new order.
7. Accounts, Tracking & Support
Guest checkout may be available. You may also be offered the option to create an account during or after checkout.
Use the tracking information or logistics reference supplied after dispatch. You may also contact customer support with your order number if you need assistance.
Email support@lomeraliving.com or use the Contact Us page. Please include your order number when asking about an existing order, delivery or return.
We aim to respond within 2–3 business days. More complex product, delivery or return enquiries may require additional time while we obtain information from the relevant provider.
Personal information is used to operate the website, process orders, arrange delivery, provide support and meet legal obligations. Further information is available in our Privacy Policy.
