Privacy Policy

Last updated: September 15, 2026

This Privacy Policy explains how Lomera Living collects, uses, shares and protects personal information when you visit our website, contact us, create an account or purchase a product.

Please read it together with our Cookie Policy and any additional privacy information provided when we collect your data.

1. Who We Are

The business responsible for the processing described in this policy is:

Cavora Commerce Inc, trading as Lomera Living
1500 N Grant St Ste R
Denver, CO 80203, USA
Email: support@lomeraliving.com
Website: lomeraliving.com

In this policy, “Lomera Living”, “we”, “us” and “our” refer to this business.

Our registered business address is not a universal return address. Return locations are provided separately for individual orders.

2. Information We Collect

The information collected depends on how you interact with us.

Identity, Contact and Account Information

This may include your name, email address, telephone number, billing and delivery addresses, account credentials, saved preferences and order history.

Order and Customisation Information

This may include:

• Products, quantities and options selected.
• Order numbers, prices and transaction status.
• Agreed dimensions, materials, colours and other customisation details.
• Specification approvals and communications about production.
• Delivery instructions, access requirements and appointment details.
• Cancellation, return, refund and product-claim records.

If you provide photographs or measurements of your home, please include only what is necessary for the enquiry and avoid showing unrelated people or private information.

Payment Information

Payment providers process the payment information entered during checkout.

We may receive limited information such as payment method, transaction reference, payment status and details needed to manage refunds or disputes. We do not ordinarily receive or store your full payment card number or card security code.

Customer Support Information

We may collect messages, attachments, photographs, videos and other information you provide when requesting product advice or reporting a delivery, return or product issue.

Device and Website Usage Information

This may include IP address, browser and device details, operating system, referring pages, pages viewed, timestamps, approximate location and interactions with products or website features.

Depending on the technologies in use and your privacy choices, this may also include cookie identifiers and events such as product views, cart activity or purchases.

Marketing and Consent Information

We may record marketing subscription status, consent choices, unsubscribe requests and interactions with communications where permitted.

Please do not send passwords, full payment card details, identity documents or other sensitive information through ordinary email or contact forms unless we have explained why specific information is necessary and how to provide it appropriately.

3. How We Obtain Information

We obtain personal information:

• Directly from you through checkout, account registration, forms and communications.
• Through cookies and similar technologies when you use our website.
• From payment, delivery, customs, fulfilment and return-processing providers.
• From security and fraud-prevention services where relevant.
• Through social platforms when you contact or interact with us there.

If you provide another person’s details, such as a delivery recipient’s name or telephone number, please ensure you are entitled to share them and make this policy available to that person.

4. How and Why We Use Information

Where applicable data protection law requires a legal basis, our processing generally falls into the following categories:

Where we rely on legitimate interests, we consider the impact on your rights and interests.

Information needed to process payment, arrange delivery or confirm essential specifications is necessary to fulfil an order. If it is not provided, we may be unable to complete the purchase or requested service.

You may withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of earlier processing.

5. Payments

The payment provider selected at checkout processes payment details under its own privacy information and security procedures.

We use transaction confirmations and related records to administer orders, issue refunds, investigate unauthorised payments and respond to payment disputes.

Available payment methods and providers may vary by destination and checkout configuration. Please review the information presented when selecting a payment method.

6. Who Receives Personal Information

We share information where necessary for the purposes described in this policy with relevant categories of recipients, including:

• Payment processors and financial service providers.
• Manufacturing or production partners handling relevant order specifications.
• Freight forwarders, carriers, customs agents and delivery partners.
• Warehouses and authorised return-processing partners.
• Hosting, website maintenance, security and technical support providers.
• Email, contact-form and customer-support providers.
• Analytics and advertising providers, subject to applicable privacy requirements.
• Accountants, insurers, legal advisers and other professional advisers.
• Public authorities where disclosure is legally required.
• Parties involved in a business sale or restructuring, subject to appropriate protections.

A production partner may need the specifications required to make your product. A carrier or warehouse may need recipient details, order references and delivery or return instructions. These functions do not ordinarily require your account password or full payment card details.

Some recipients act on our instructions; others, such as certain payment providers and public authorities, determine their own processing purposes under applicable law.

7. Analytics, Advertising and Marketing Services

Our website uses integrations that can support analytics, advertising measurement and email marketing, including Google services, Pinterest and Mailchimp. The processing associated with these services depends on the features enabled and applicable privacy choices.

Relevant information may include device or cookie identifiers, page interactions, product activity, transaction events and marketing engagement.

Certain advertising measurement features can use customer identifiers, such as an email address converted into a hashed value, to match interactions with advertising activity. Such processing remains subject to applicable notice, consent and opt-out requirements. Hashing does not necessarily make information anonymous.

We do not sell personal information for monetary payment. However, disclosures through advertising technologies can constitute “sale”, “sharing” or targeted advertising under some privacy laws even when no money is exchanged.

You may contact us to exercise an applicable objection or opt-out right. Cookie choices are addressed below. Marketing email preferences and website tracking preferences are separate choices.

8. International Processing and Transfers

Our products are dispatched from China, and production, customer support, logistics and return handling may involve people or service providers in different countries.

Personal information may therefore be accessed or processed in China, the United States, your delivery country and other countries in which relevant providers operate.

These countries may have different data protection laws from your own.

Where international transfer rules apply, the transfer must be supported by an appropriate lawful mechanism. Depending on the recipient and circumstances, this may include a recognised adequacy decision, approved contractual safeguards or another legally permitted basis.

Contact us if you would like information about the countries, recipients or transfer safeguards relevant to your personal information, including how to obtain a copy of applicable safeguards where available.

9. Cookies and Privacy Choices

Cookies and similar technologies support functions such as:

• Shopping-cart and checkout operation.
• Account sessions and security.
• Saved preferences and consent records.
• Website analytics.
• Advertising measurement and marketing.

Necessary technologies support essential website functions. Optional technologies are subject to the consent or opt-out requirements applicable to the visitor and processing involved.

Our Cookie Policy explains the categories and available preference controls. Use the website’s cookie-preference interface to review available choices, or contact us if you cannot access it.

Browser settings may also allow you to delete or block cookies. Blocking essential cookies may interfere with cart, account or checkout functions.

Choices may need to be made separately for different browsers and devices. Deleting cookies can remove a stored preference.

Where applicable law requires recognition of a universal opt-out signal, such as Global Privacy Control, that requirement applies to the relevant processing. A cookie choice does not automatically unsubscribe you from marketing emails, and an email unsubscribe does not automatically change cookie settings.

10. Embedded Content and External Websites

Our website may contain links or embedded services from third parties, including social platforms, videos or payment services.

Opening an external link takes you to a service with its own privacy practices. Embedded content may involve transmission of device and interaction information to the provider.

Where consent is required for a non-essential embedded service, it must be obtained before the relevant processing.

11. How Long We Keep Information

We retain information for as long as reasonably necessary for its purpose, including legal, accounting, customs, security and dispute-resolution requirements.

Our retention approach includes:

• Order and transaction records: generally up to seven years, or another period required by applicable law.
• Customer service and return communications: normally up to two years after resolution, unless needed for a continuing obligation or claim.
• Customisation approvals: retained with relevant order records where needed to document the agreed specification.
• Account information: retained while the account is active and afterwards only as necessary for applicable purposes.
• Marketing records: retained while needed for lawful marketing, with limited suppression records retained where necessary to respect an unsubscribe or objection.
• Technical and security logs: retained for a period appropriate to troubleshooting, security and investigation needs.

Where information falls into more than one category, a longer justified retention period may apply.

Deleting an account does not necessarily delete transaction records that we must retain. Information that has been genuinely anonymised may be retained without identifying you.

12. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse or disclosure.

No website or transmission method can be guaranteed completely secure.

Keep your account password confidential and contact us if you suspect unauthorised access. We will address personal data incidents and provide notifications where required by applicable law.

13. Your Privacy Rights

Depending on your location and the laws applicable to our processing, your rights may include:

• Access to personal information.
• Correction of inaccurate information.
• Deletion, subject to lawful exceptions.
• Restriction of or objection to certain processing.
• Data portability.
• Withdrawal of consent.
• Opting out of relevant sale, sharing or targeted advertising.
• Information about data categories, sources, purposes and recipients.
• An appeal against a rights-request decision where applicable.
• A complaint to the relevant data protection authority.
• Exercising rights without unlawful discrimination.

To submit a request, email support@lomeraliving.com, preferably with the subject Privacy Request. Explain what you would like us to do and provide the email address associated with your order or account where relevant.

We may request proportionate information to verify identity or authority when necessary. We will not require unnecessary identity information for requests that do not need verification.

Authorised agents may act where permitted, subject to appropriate evidence of authority.

We will respond within the applicable legal period. If a permitted extension is needed, we will explain it. If we cannot fulfil a request, we will explain the relevant reason and any available appeal or complaint route.

California rights apply where the CCPA covers the business and processing involved. Other state or national laws may provide different rights.

14. Marketing Communications

Promotional communications are subject to applicable law and your choices.

You can unsubscribe using the link in a marketing email or by contacting us. We may retain limited information needed to ensure your address remains excluded from future marketing.

Unsubscribing does not stop necessary communications about an order, payment, delivery, return, account security or other service matter.

Providing delivery contact details does not, by itself, constitute consent to unrelated marketing where consent is required.

15. Automated Processing

Automated tools may help identify suspected fraud, security threats or unusual transactions.

As stated in our existing policy, we do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

If you believe an automated process has incorrectly affected an order, contact us so the issue can be reviewed. Any rights to human intervention or to challenge a decision apply as required by law.

16. Children’s Privacy

Our online store is not directed at children under 16, and we do not knowingly collect personal information directly from children under 16.

If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

17. Changes to This Policy

We may update this policy when our operations, service providers, processing activities or legal obligations change.

The latest version will appear on this page with an updated date. We will provide additional notice or obtain consent where required for a material change.

18. Contact Us

Cavora Commerce Inc, trading as Lomera Living
1500 N Grant St Ste R
Denver, CO 80203, USA
Email: support@lomeraliving.com

We aim to respond to general enquiries within 2–3 business days. Statutory privacy requests are handled according to their applicable legal deadlines.