Privacy Policy

Last updated: August 3, 2026

1. Who We Are

Lomera Living is an online retailer offering modern furniture, lighting and home pieces through lomeraliving.com.

For the purposes of applicable data protection law, the controller responsible for your personal information is:

Cavora Commerce Inc, trading as Lomera Living
Address: 1500 N GRANT ST STE R, DENVER, CO 80203,USA
Email: support@lomeraliving.com
Website: https://lomeraliving.com

In this Privacy Policy, “Lomera Living”, “we”, “us” and “our” refer to the entity identified above.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identity and contact information

This may include your name, email address, telephone number, billing address, delivery address and account details.

Order and transaction information

This may include the products you purchase, order number, order value, delivery requirements, transaction status, returns, refunds and communications relating to your order.

Payment information

Payments are processed by the payment service providers available at checkout. We may receive limited payment information, such as the payment method, transaction reference and payment status.

Lomera Living does not ordinarily receive or store your complete payment card number or card security code.

Customer support information

When you contact us, we may collect your messages, order information, photographs, videos, attachments and other information needed to answer your enquiry or assess a delivery, return or product issue.

Account information

If you create an account, we may collect your login details, saved addresses, order history, preferences and account activity.

Device and website usage information

We may collect technical information such as your IP address, browser type, device type, operating system, referring pages, pages visited, approximate location, timestamps and interactions with our website.

Marketing preferences

If you subscribe to marketing communications, we may record your subscription status, preferences and interactions with those communications.

Please do not send sensitive personal information through our contact forms unless we specifically request it and it is necessary to resolve your enquiry.

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us or submit a form
• Automatically through cookies and similar technologies when you use our website
• From payment providers, logistics providers and other service providers involved in fulfilling your order
• From fraud-prevention, security or address-verification services where appropriate
• From publicly available sources where permitted by law

4. How and Why We Use Your Information

We may use personal information to:

• Process payments and manage orders
• Arrange international shipping and delivery
• Provide order confirmations and tracking information
• Communicate about delivery appointments, access requirements or delays
• Provide customer service
• Manage returns, refunds, cancellations and product claims
• Create and administer customer accounts
• Prevent fraud, misuse and security incidents
• Maintain, troubleshoot and improve our website
• Comply with tax, accounting, customs and other legal obligations
• Establish, exercise or defend legal claims
• Send marketing communications where you have requested or consented to them

Where applicable, we rely on one or more of the following legal bases:

• Performance of a contract: where processing is necessary to process or fulfil your order
• Legal obligation: where we must retain or disclose information to comply with applicable law
• Legitimate interests: where processing is reasonably necessary to operate, secure and improve our business, provided those interests do not override your rights
• Consent: where required for marketing communications, non-essential cookies or another specific purpose

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Payments

Payment information is handled by the payment service provider selected during checkout. That provider processes payment information under its own privacy policy and security procedures.

We may receive confirmation that a payment was authorised or declined, together with limited transaction information needed to manage the order, refund or dispute.

The payment providers offered at checkout may change over time. Their applicable terms and privacy information will be available during the payment process.

6. How We Share Personal Information

We may share personal information only where reasonably necessary with:

• Payment processors and financial service providers
• Carriers, freight forwarders, delivery partners and customs-related service providers
• Warehouses, fulfilment partners and authorised return-processing locations
• Website hosting, information technology, cybersecurity and technical support providers
• Email, contact-form and customer-support service providers
• Analytics and advertising providers, where permitted and subject to required consent
• Accountants, insurers, lawyers and professional advisers
• Government bodies, regulators, courts or law-enforcement authorities where required
• A buyer, investor or successor in connection with a merger, sale, restructuring or transfer of the business

Service providers are permitted to use personal information only for the relevant services or as otherwise allowed by law.

We do not sell personal information for monetary payment. If our use of advertising technologies changes in a way that constitutes “selling” or “sharing” under applicable privacy law, we will update this policy and provide any required opt-out mechanism.

7. International Orders and Data Transfers

Lomera Living serves customers in selected international destinations. Your personal information may therefore be processed in countries outside the country where you live.

For example, information may be shared with payment providers, hosting providers, logistics providers, warehouses or delivery partners located in other countries.

Where required, we use recognised legal safeguards for international transfers, such as adequacy decisions, contractual protections or other transfer mechanisms permitted by applicable law.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Operate the shopping cart and checkout
• Maintain account sessions and security
• Remember website and cookie preferences
• Measure website performance and usage
• Support analytics and advertising, where permitted

Essential cookies may be used because they are necessary for the website and online store to function.

Analytics, advertising and other non-essential cookies will be used only where permitted and, where required, after you have provided consent. You can manage these technologies through our cookie settings when available and through your browser settings.

Blocking essential cookies may prevent parts of the website, account, cart or checkout from working correctly.

9. Embedded Content and Third-Party Services

Pages on our website may include content or services provided by third parties, such as videos, maps, social media content, payment functions or other embedded features.

These providers may collect information about your device and interaction with their content. Their processing is governed by their own privacy policies. Where required, non-essential embedded services will not be activated until consent has been provided.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting, security and dispute-resolution requirements.

Generally:

• Order, payment and transaction records may be kept for up to seven years, or for another period required by applicable law
• Customer service and return communications may normally be kept for up to two years after the matter is resolved
• Account information may be retained while the account remains active and for a reasonable period afterwards
• Marketing information is kept until you unsubscribe, withdraw consent or the information is no longer needed
• Security and technical logs are normally kept for a limited period unless they are needed to investigate an incident or legal claim

We may retain anonymised information that can no longer reasonably identify you.

11. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system or transmission method can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us if you believe your account or personal information has been compromised.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Restrict certain processing
• Object to certain processing, including direct marketing
• Receive certain information in a portable format
• Withdraw consent
• Opt out of certain sales, sharing or targeted advertising where applicable
• Request information about categories of data collected and disclosed
• Lodge a complaint with an applicable data protection authority
• Exercise your rights without unlawful discrimination

These rights are not absolute. For example, we may need to retain transaction information to comply with tax, accounting or legal obligations.

To make a privacy request, email support@lomeraliving.com with the subject line Privacy Request. Please describe your request and the email address associated with your account or order.

We may request reasonable information to confirm your identity. Authorised agents may submit requests where permitted by applicable law, but we may require proof of authority.

California residents may have rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive information and receive equal service when exercising those rights, where the CCPA applies. California Department of Justice

13. Marketing Communications

We will send promotional emails only where permitted by law.

You may unsubscribe at any time using the unsubscribe link in the email or by contacting us. Unsubscribing from marketing does not stop essential service messages relating to an order, payment, delivery, return, security matter or account.

14. Automated Decision-Making

We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on customers.

Automated systems may be used to identify suspected fraud, security threats or unusual transactions. Where appropriate, flagged orders may be reviewed manually.

15. Children’s Privacy

Our website and products are not directed at children under 16, and we do not knowingly collect personal information directly from children under 16.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

16. Changes to This Policy

We may update this Privacy Policy when our services, technology, service providers or legal obligations change.

The latest version will be published on this page with an updated “Last updated” date. Where changes materially affect how we use personal information, we will provide additional notice where required.

17. Contact Us

For questions about this Privacy Policy or to exercise a privacy right, please contact:

Cavora Commerce Inc, trading as Lomera Living
Email: support@lomeraliving.com
Address: 1500 N GRANT ST STE R, DENVER, CO 80203,USA

We aim to respond to general enquiries within 2–3 business days. Statutory privacy requests will be handled within the period required by applicable law.

Your privacy matters

This Privacy Policy explains how Lomera Living collects, uses, shares and protects your personal information when you visit our website, contact us, create an account or place an order.

Please read this policy together with our Shipping & Delivery Policy, Returns & Refunds Policy and any privacy information shown when we collect your personal data.